Google Checkout facing problems, customers unhappy
Post by indi on
Dec 15, 2006 10:24:51 AM CST
According to this article on TheStreet.com, Google Checkout customers are facing immense problems with the software just before the Christmas season. Some key facts are:
Vendors like J&R Electronics have suspended Google Checkout after they were overwhelmed by the service. Approximately 1% of orders have been cancelled due to out of stock conditions because of delays using Google Checkout. For a holiday season, that can be really bad for a vendor.
- Delay in processing the transaction and sending confirmation to the vendor site. This delay leads to delay in order processing and sometimes "out of stock" conditions.
- Google checkout does not send the customer back to the vendor site as PayPal does. That makes the vendor lose customers who might come back and shop more on the vendor site.
- If the order needs to be cancelled, the process of refunding the customer is not easy.